{"id":14,"date":"2024-12-13T10:23:24","date_gmt":"2024-12-13T10:23:24","guid":{"rendered":"https:\/\/magnolia-elefante.com\/?page_id=14"},"modified":"2024-12-22T16:46:48","modified_gmt":"2024-12-22T16:46:48","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/magnolia-elefante.com\/en\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"
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Exchanges and returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Return Policy<\/h5>

If you are not satisfied with your purchase, you may return the order within fifteen (15) calendar days from the date the order was placed.<\/p>

Return process:<\/h6>

- Send an email to info@magnolia-elefante.com with the subject RETURN, informing of:<\/p>

- The item(s) you wish to return.<\/p>

- A copy of the received invoice.<\/p>

You will receive an email with information on how to return the order via courier or mail, and you will be responsible for the direct costs of the return, such as shipping fees. Under no circumstances will we accept returns sent with postage due. We will not be liable for losses, delays, or shipments to an incorrect address of any product you wish to return, so we recommend sending it via certified mail or with acknowledgment of receipt. Additionally, the customer will be responsible for proving that the items have been returned, so we recommend always sending them via a system that certifies delivery for your security.<\/p>

The right of return will apply as long as the products are returned in the same condition in which you received them, along with their complete original packaging, tags, and any accessories or related items. If your return does not meet the stipulated terms, you will not be entitled to any refund, and the products will be sent back to you with shipping costs due.<\/p>

We will determine if the KIDS&BEATS products are in the same condition as they were sent to you. You will be responsible for any decrease in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, or functionality. Products that are returned damaged, incomplete, deteriorated, used, or soiled due to the customer's actions will not be refunded and will be made available to the sender and shipped back with shipping costs due.<\/p>

Returned products must be sent in a single shipment.<\/p>

Regardless of the payment method used, the refund will be initiated as soon as possible, but always within 15 calendar days from the date of receipt of the returned products by the consumer.<\/p>

When you place an order, we include an invoice, and it is essential to provide a copy of it with the return.<\/p>

Exceptions to the provisions of the preceding paragraphs, and therefore no right of return, apply in the following cases:<\/p>

1) The purchase of Personalized Products, for which there will be no right of withdrawal once the order has been placed.<\/p>

For these purposes, the following will be considered Products: <\/span>Personalizados todos aquellos para cuya elaboraci\u00f3n sea <\/span>determinante una elecci\u00f3n o decisi\u00f3n individual por parte del <\/span>consumidor y usuario o \u00e9ste haya requerido la personalizaci\u00f3n de <\/span>algunas de sus caracter\u00edsticas o piezas, o la producci\u00f3n de dicho <\/span>producto por petici\u00f3n exclusiva del cliente. Sin embargo, no <\/span>tendr\u00e1n la consideraci\u00f3n de productos personalizados los <\/span>productos elaborados seg\u00fan opciones est\u00e1ndar ofrecidas en la\u00a0<\/span>web al p\u00fablico en general, que figuran en existencia o stock.<\/span><\/p>

2) For health and hygiene reasons, in the purchase of sealed goods that have been unsealed after delivery.
Si el producto es defectuoso:<\/p>

If you receive an incorrect order or defective product, please contact us immediately, within 24 hours, at the following email address: info@magnolia-elefante.com , providing details of the error or defect along with your personal information and a copy of the received invoice.<\/p>

In case of issues with the packaging, you must notify the courier company at the time of receiving the order.<\/p>

We will carefully examine the returned product and will inform you by email within a reasonable time frame if the return or replacement (if applicable) is approved. The return or replacement of the item will be processed as soon as possible and, in any case, within 15 days from the date we send you an email confirming that the return or replacement of the non-conforming item is approved.<\/p>

The amounts paid for products returned due to any defect or fault, when it truly exists, will be fully refunded, excluding shipping costs\u00a0of shipping incurred to deliver the item to you and the costs in which<\/span>you would have incurred to return it to us. The refund will be made using the same method as the one used to pay for the purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Cambios y devoluciones POL\u00cdTICA DE DEVOLUCIONES Si no queda satisfecho con su compra usted podr\u00e1 retornar el pedido dentro de los quince (15) d\u00edas naturales siguientes a la fecha de realizaci\u00f3n del pedido. Proceso de devoluci\u00f3n: \u00b7 Env\u00eda un email a info@magnolia-elefante.com con t\u00edtulo DEVOLUCI\u00d3N informando de: – Prenda\/s que quieres devolver. – Copia factura recibida. Recibir\u00e1s por email la informaci\u00f3n para realizar la devoluci\u00f3n por mensajer\u00eda o correo, debiendo usted soportar los costes directos de la devoluci\u00f3n, tales como los gastos de transporte. En ning\u00fan caso, aceptaremos devoluciones enviadas a portes debidos. No seremos responsables por perdidas, retrasos o env\u00edos a una direcci\u00f3n err\u00f3nea de cualquier producto que usted desee devolvernos, por lo que le recomendamos que realice el env\u00edo por correo certificado o con acuse de recibo. Asimismo, el cliente ser\u00e1 responsable de demostrar que los art\u00edculos han sido devueltos, por lo que recomendamos que se env\u00ede siempre por un sistema que certifique la entrega para su seguridad. El derecho de devoluci\u00f3n ser\u00e1 aplicable siempre y cuando los productos se devuelvan en las mismas condiciones en las que usted los recibi\u00f3, junto con su embalaje original completo, etiquetas y junto con cualquier accesorio o elemento relacionado con los mismos. Si su devoluci\u00f3n no cumple con los t\u00e9rminos estipulados, no tendr\u00e1 derecho a recibir ning\u00fan reembolso de importe y le remitiremos los productos a portes debidos. Nosotros determinaremos si los productos KIDS&BEATS se encuentran en las mismas condiciones en las que le fueron enviados. Usted responder\u00e1 de toda disminuci\u00f3n de valor de los productos que sea resultante de una manipulaci\u00f3n de los mismos distinta a la necesaria para establecer su naturaleza, sus caracter\u00edsticas o su utilidad. Los productos que hayan sido devueltos da\u00f1ados, incompletos, deteriorados, usados o sucios por culpa del cliente no ser\u00e1n reembolsados y ser\u00e1n puestos a disposici\u00f3n de su remitente y reenviados a portes debidos. Los productos devueltos deben ser enviados en una sola entrega. Cualquiera que sea el sistema de pago utilizado por usted, la devoluci\u00f3n del importe se pondr\u00e1 en marcha a la mayor brevedad posible, pero siempre dentro de un plazo de 15 d\u00edas naturales a la fecha de la recepci\u00f3n de los productos devueltos por el consumidor. Cuando usted realiza un pedido le adjuntamos una factura que y es imprescindible entregar una copia en la devoluci\u00f3n. Se except\u00faa de lo dispuesto en los p\u00e1rrafos precedentes, y por tanto no existir\u00e1 derecho de devoluci\u00f3n, en los siguientes casos: 1) La compra de Productos Personalizados, en las que no existir\u00e1 derecho de desistimiento por su parte una vez realizado el pedido. A estos efectos, tendr\u00e1n la consideraci\u00f3n de Productos Personalizados todos aquellos para cuya elaboraci\u00f3n sea determinante una elecci\u00f3n o decisi\u00f3n individual por parte del consumidor y usuario o \u00e9ste haya requerido la personalizaci\u00f3n de algunas de sus caracter\u00edsticas o piezas, o la producci\u00f3n de dicho producto por petici\u00f3n exclusiva del cliente. Sin embargo, no tendr\u00e1n la consideraci\u00f3n de productos personalizados los productos elaborados seg\u00fan opciones est\u00e1ndar ofrecidas en la\u00a0web al p\u00fablico en general, que figuran en existencia o stock. 2) Por razones de salud e higiene, en la compra de bienes precintados, que hayan sido desprecintados tras la entrega.Si el producto es defectuoso: Si usted recibe un pedido err\u00f3neo o producto defectuoso, le rogamos que se ponga en contacto con nosotros de forma inmediata, en un plazo de 24 horas, en la siguiente direcci\u00f3n de email: info@magnoliaelefante, indic\u00e1ndonos el error o defecto junto con sus datos personales y una copia de la factura recibida. En el caso de problemas con el embalaje, deber\u00e1 comunic\u00e1rselo a la empresa de mensajer\u00eda en el momento de la recepci\u00f3n del pedido. Procederemos a examinar detenidamente el producto devuelto y le comunicaremos por email dentro de un plazo razonable si procede la devoluci\u00f3n o sustituci\u00f3n del mismo (en su caso). La devoluci\u00f3n o sustituci\u00f3n del art\u00edculo se efectuar\u00e1 lo antes posible y, en cualquier caso, dentro de los 15 d\u00edas siguientes a la fecha en la que le enviemos un correo electr\u00f3nico confirmando que procede la devoluci\u00f3n o sustituci\u00f3n del art\u00edculo no conforme. Las cantidades pagadas por aquellos productos que sean devueltos a causa de alguna tara o defecto, cuando realmente exista, le ser\u00e1n reembolsadas \u00edntegramente, sin incluir los gastos\u00a0de env\u00edo incurridos para entregarle el art\u00edculo y los costes en que usted hubiera incurrido para devolv\u00e9rnoslo a nosotros. La devoluci\u00f3n se efectuar\u00e1 de la misma forma que se ha utilizado para pagar la compra.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":9,"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":598,"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/598"}],"wp:attachment":[{"href":"https:\/\/magnolia-elefante.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}